Gather & Go Policies
Our goal is to make your donation experience simple, reliable, and transparent. Please review the policies below before scheduling your pickup.
Policies
Booking Policy
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Pickups must be scheduled at least 24 hours in advance
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Same day or rush pickups are available for an additional fee
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The base pickup includes 2 bags. Additional bags can be added for $2 each. Maximum of 9 bags for standard pickup
Cancellation & Rescheduling
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Cancellations or resheduling must be made at least 12 hours before your scheduled pickup time
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Late cancellations may incur a fee
Preparation Requirements
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All items must be placed in tied plastic trash bags.
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Loose items will not be collected
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Bags should be placed in a clearly accessible location - porch, driveway, garage, or front door.
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Please ensure pets, gates, and obstacles do not prevent access to the bags
Donation Acceptance
We accept:
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Clothing (clean and gently used)
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Shoes
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Small linens (towels, sheets)
We cannot accept:
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Furniture, appliances, electronics
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Hazardous materials
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Trash or non-donatable items
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Untied or open bag
If non-donatable items are included, we may refuse the pickup or charge an additional disposal fee.
Policies
Safety Policy
For the safety of our team:
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We do not enter homes under any circumstances
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All bags must be placed outside at the pickup location noted during booking
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We reserve the right to deny service if the conditions are unsafe
Privacy Policy
We respect your privacy. Personal information submitted through our website or booking form is used solely for scheduling and service communication. We do not share or sell personal data.
Terms of Service
By booking a pickup with Gather & Go, you agree to all policies listed on this page, including pricing, preparation requirements, and cancellation rules. We reserve the right to update these polocies as needed.